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Massage/Spa Policies

Booking massage appointments:

Massage bookings may be made in person, online, or over the phone. A current phone # is required for all massage bookings, please specify if it is for a spa party reservation or if you need reservation for our Spa Lounge.

Prenatal Massage appointments:

Massage is not recommended in the 1st trimester. Please consult with your doctor prior to receiving a prenatal massage. Please inform the service desk when booking a prenatal appointment so that we can set you up with a Practitioner who offers prenatal massage.

Cancellation/late policy:

All appointments canceled with less than 24 hours notice will be charged a service fee. We hold massage appointments 15 minutes past the scheduled time unless you inform the service desk that you are on the way.

Massage Session:

30, 60, and 90 - minute massages are inclusive of consultation with your massage practitioner to personalize your visit. New clients will need to fill out a client intake form. Your appointment also includes time for transition before and after your service. Please inform your practitioner of any medical issues, recent injuries, or surgeries.

Massage appointment check-in:

To maximize your enjoyment we recommend that you arrive 15 minutes early to allow time to check-in at a leisurely pace. Check-in at the service desk is required prior to a massage appointment, at this time you may pay for your appointment and receive a spa foot bath and spa sandals (optional).

What to wear:

You will be fully draped during your massage session, except for the area being massaged. Wearing undergarments is optional. Footwear is required when walking outside of the massage rooms.

Massage package:

Massage packages are site-specific and non-transferable or refundable. Massage packages will be decremental at the time of service. Massage packages are valid for 6 months from the date of service.

Massage Gift Certificates:

Must be used within 6 months of purchase. Massage gift certificates that are purchased from a massage practitioner, must only be used by that Massage Practitioner. Please book your appointment by stating that you have a gift certificate.


Discounts and specials for massage services cannot be combined with other discounts or special offers; no discount or offer per transaction. All massages, products, and services are non-refundable.


Any verbal or physical conduct of a sexual or aggressive nature is inappropriate during the massage, your massage practitioner will end the session if this becomes a concern.

Tips for massages and services:

Tips are not included in the services paid for. Your tip for each service provided would be accepted at the time you check out. If you would like to tip, please feel free to do so, your tip is gladly appreciated.